At PlayToyPlayground, your satisfaction is our priority! If you’re not completely happy with your purchase, we’re here to help.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• It must be in the original packaging.

• You must provide a receipt or proof of purchase.

Please contact us at support@pettoyplayground.com before sending your item back. Unauthorized returns will not be accepted.

Non-Returnable Items

Certain types of goods are exempt from being returned:

• Perishable goods such as treats or snacks

• Personalized or custom products

• Sale or clearance items

Refunds

Once we receive and inspect your return, we will notify you by email. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company—it may take some time before your refund is officially posted.

3. If you’ve done all of this and still haven’t received your refund, please contact us at support@pettoyplayground.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, send us an email with your order number and a photo of the damage.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Questions?

If you have any questions about our refund and return policy, don’t hesitate to reach out to us at support@pettoyplayground.com — we’re happy to help!